How to Pair JLab Earbuds (and Fix Pairing Problems)
Quick answer: take both JLab earbuds out of the charging case. They switch on, connect to each other, and one earbud starts flashing to show it is in pairing mode. Then open Bluetooth on your phone or computer and select JLab followed by the model name, for example “JLab GO Air Pop”. If they do not appear, or only one earbud plays, do the 7-tap reset below, which fixes most JLab pairing problems.
These steps come from JLab’s own support pages, checked in October 2026. JLab makes many models and the light colours differ between them, so we note where your model may behave differently.
How to pair JLab earbuds for the first time
- Charge the case. If it is brand new, remove the plastic pull tab from inside the case first.
- Take both earbuds out of the case. On most models, one earbud flashes blue and white while the other shows a steady light. The exact colours vary by model.
- Open Bluetooth on your device and select the JLab name that appears.
- Wait for the lights to change or a voice prompt. The GO Air Pop, for example, says “You’re connected”.
After this first pairing, the earbuds usually reconnect automatically whenever you take them out of the case near that device with Bluetooth switched on.
On an iPhone or iPad
Open Settings > Bluetooth, make sure Bluetooth is on, and tap the JLab name under Other Devices.
On an Android phone
Open Settings, go to Connected devices or Bluetooth (the menu name depends on your phone brand), tap Pair new device, and choose the JLab name.
On a Windows 11 PC
Open Settings > Bluetooth & devices, select Add device, choose Bluetooth, and pick the JLab name. If sound still plays from the laptop speakers, click the speaker icon on the taskbar and choose the JLab earbuds as the output. If they keep dropping on Windows, see our Windows 11 Bluetooth disconnect fixes.
On a Mac
Open System Settings > Bluetooth, find the JLab name in the list of nearby devices, and click Connect.
How to reset JLab earbuds (the 7-tap reset)
JLab’s main fix for pairing problems is a reset that clears the earbuds’ memory and re-links the left and right buds. Use it when the earbuds will not show up, connect as two separate devices, or only one side plays.
- On your phone or computer, forget the JLab earbuds in Bluetooth settings. On an iPhone, tap the info icon next to the name, then Forget This Device. On Android, open the saved device and choose Forget or Unpair.
- Put both earbuds in the case and leave the lid open.
- Tap the right earbud 7 times quickly on the JLab logo (the touch sensor). Its light flashes to confirm.
- Tap the left earbud 7 times quickly. Its light flashes to confirm.
- Take out the right earbud, then the left about a second later.
- When one earbud shows a steady light and the other flashes, they are in pairing mode. Select the JLab name in Bluetooth settings.
If neither earbud lights up during the reset, close them in the case and charge for at least 30 minutes, then try again. JLab recommends charging for about 10 minutes before any reset so it completes properly.
Which reset does your model use?
| Reset method | JLab models listed by JLab |
|---|---|
| Tap each earbud 7 times in the case | GO Air Pop, GO Air Sport, GO Air Tones, GO Pop ANC, GO Pop+, GO Sport+, GO Tones+, Hear OTC, JBuds Air ANC, JBuds Air Pro ANC, JBuds Air Pro, JBuds Air Sport, JBuds Mini, JBuds ANC 3, JBuds Sport ANC 4, Work Buds, Epic Air ANC Gen 2, Epic Air ANC, Epic Lab Edition, Epic Open Sport, Epic Sport ANC 3 |
| Hold the reset button on the case for about 3 seconds | GO Pods ANC, Flex Open Earbuds, JBuds Pods ANC, Epic Pods ANC |
For the case-button models, press and hold the button on the charging case for about three seconds until the case light flashes, then take out the right earbud followed by the left and pair as normal.
Fixes for common JLab pairing problems
The earbuds do not appear in the Bluetooth list
- They may already be connected to another phone, tablet or laptop nearby. Turn Bluetooth off on that device, then take the earbuds out of the case again.
- Make sure they are out of the case. Most JLab earbuds only enter pairing mode when you remove them.
- Charge them. A flat battery is the most common reason for no lights at all.
- Do the 7-tap reset above, then search again.
Only one earbud plays, or they show up as two devices
This happens when the left and right earbuds lose their link to each other, for example after pairing one bud on its own. Forget every JLab entry in your Bluetooth list, including any duplicate entries, then do the 7-tap reset. JLab notes that earbuds previously paired separately must be removed from the Bluetooth list before the reset will work. For non-JLab earbuds with the same symptom, our guide to earbuds that keep disconnecting covers more causes.
They connect but there is no sound
- Turn the volume up on your device. Some JLab models also change volume with taps on the earbuds, so check your manual.
- On a computer, check that the JLab earbuds are selected as the sound output.
- Disconnect and reconnect from the Bluetooth menu, or put the buds back in the case for a few seconds.
They will not connect to a second phone or laptop
Unless your model supports multipoint, JLab earbuds connect to one device at a time and go back to the last one they used. To switch, turn off Bluetooth on the first device so the earbuds enter pairing mode, then pair the new device.
How to use multipoint on JLab earbuds
Some JLab models, such as the JBuds Mini ANC, can stay connected to two devices at once. Not every JLab product supports it, so check your model’s product page first.
- Pair the earbuds with your first device as normal.
- Turn off Bluetooth on that first device. The earbuds go back into pairing mode.
- Pair the earbuds with your second device.
- Turn Bluetooth back on for the first device and tap the JLab name to reconnect.
Pressing play on either device switches the audio to it, which JLab says takes about three seconds. Sound from both devices cannot play at the same time, and an incoming phone call takes over the earbuds automatically.
Still not working?
If the earbuds will not light up after a full charge, or still connect as separate buds after several resets, try pairing them with a different phone. If they fail there too, the fault is likely in the earbuds or the case. Contact JLab support through its website with your model name and check whether your earbuds are still under warranty. If you are shopping for a replacement, our best earbuds under $50 guide includes JLab and other budget models.
Frequently asked questions
How do I put JLab earbuds in pairing mode?
Take both earbuds out of the case. On most models, one earbud flashes to show it is ready to pair. If nothing flashes, forget them on your device and do the 7-tap reset.
Why are my JLab earbuds not showing up on Bluetooth?
They are usually connected to another device nearby, still in the case, or out of charge. Turn off Bluetooth on other devices, charge the earbuds, and take them out of the case again.
How do I reset JLab earbuds?
With both buds in the open case, tap the right earbud 7 times and the left earbud 7 times on the JLab logo, then take them out right first. A few newer models use a reset button on the case instead.
Why is only one of my JLab earbuds working?
The two buds have lost their link to each other. Forget all JLab entries in Bluetooth, do the 7-tap reset, and pair again.
Can JLab earbuds connect to two devices at once?
Only models with multipoint, such as the JBuds Mini ANC. Other JLab earbuds connect to one device at a time.
Do I need the JLab app to pair my earbuds?
No. Pairing is done through your phone or computer’s Bluetooth settings. Some models work with a JLab app for extra features, but it is not needed to connect.
Sources: JLab Support pages on pairing and resetting true wireless earbuds, the GO Air Pop and JBuds Mini ANC setup guides, and JLab’s multipoint guide. Checked October 2026.
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